Customer Service
At Amlak Finance, we are committed to providing a positive experience to our customers. For any complaints or feedback, please contact us at care@amlakfinance.com.
You may also register your complaint through Contact Form or at the branch.
Customer complaints are given the utmost attention by our Customer Care Unit, and are also separately monitored and reviewed by our Service Quality Unit to ensure the best satisfaction of our valued customers.
Email: customerservice@amlakfinance.com
Call Center: 800 – AMLAK (26525)
Fax: +971 4 4274502
Postal Address: Customer Service Unit, Amlak Finance PJSC, P.O.Box 2441, Dubai, U.A.E.
Our Location: Amlak Finance, Office No. 1803, Grosvenor Business Tower, Barsha Heights, Dubai, UAE
Branch Timings: Monday to Thursday 08:00 to 04:00 PM
Friday: 08:00 AM to 12:30 PM and 02:30 to 04:00 PM
Our dedicated Customer Service Unit gives individual attention to each feedback that we receive. They are also separately monitored and reviewed by our Service Quality Unit to ensure the highest level of service for our customers.
Customer FAQ
Please read the Key Facts Statement by clicking here.
In the event of a Partial Settlement, your existing Direct Debit Authority Instructions (DDA) under your Bank Account will be debited based on the revised Installments. In the event of a Final Settlement, a cancellation request will be sent by Amlak to the relevant bank.
Based on repayment frequency, you will receive an SMS & email notification from Amlak on the Installment details.
You can call the Amlak Call Center toll free on 80026525 or +9714 4274747 and we can assist to provide details on the account.
You may contact your designated relationship officer by email, direct line or call the Amlak Call Center toll free on 80026525.
You can call the Amlak Call Center toll free on 80026525 or +9714 4274747 to know the outstanding balance on your Amlak account.
For any after sales service, you may call the Amlak Call Center toll free at 80026525 or visit an Amlak Branch to apply.
You may call the Amlak Call Center toll free at 80026525 or visit an Amlak Branch to apply for a New Finance.
Amlak Finance PJSC fee and structure will apply as per UAE Central Bank guidelines.
Please visit here: https://www.amlakfinance.com/fees-and-charges/