Customer Service

At Amlak Finance, we are committed to providing a positive experience to our customers. For any complaints or feedback, please contact us at care@amlakfinance.com.

You may also register your complaint through Contact Form or at the branch.

Customer complaints are given the utmost attention by our Customer Care Unit, and are also separately monitored and reviewed by our Service Quality Unit to ensure the best satisfaction of our valued customers.

Email: customerservice@amlakfinance.com
Call Center: 800 – AMLAK (26525)
Fax: +971 4 4274502
Postal Address: Customer Service Unit, Amlak Finance PJSC, P.O.Box 2441, Dubai, U.A.E.
Our Location: Amlak Finance, Office No. 1803, Grosvenor Business Tower, Barsha Heights, Dubai, UAE
Branch Timings: Monday to Thursday 08:00 to 04:00 PM
Friday: 08:00 AM to 12:30 PM and 02:30 to 04:00 PM

Our dedicated Customer Service Unit gives individual attention to each feedback that we receive. They are also separately monitored and reviewed by our Service Quality Unit to ensure the highest level of service for our customers.

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Customer FAQ

Please read the Key Facts Statement by clicking here.

I have an active Direct Debit Authority (DDA) under my Bank Account. Will I have to make any changes to the existing DDA as a result of a partial or final settlement?

In the event of a Partial Settlement, your existing Direct Debit Authority Instructions (DDA) under your Bank Account will be debited based on the revised Installments. In the event of a Final Settlement, a cancellation request will be sent by Amlak to the relevant bank.

Customer Service