Customer Service Charter

 

OUR COMMITMENT TO YOU

Our Customer Service Charter is designed to let you know what you can expect from Amlak when serving you whilst showing our commitment to meet and surpass your expectations.

WHAT YOU CAN EXPECT FROM US

  • We aim to deal with you with courtesy and professionally 
  • We aim to focus on your needs and offer you alternative solution where we can
  • We aim to enhance your experience when visiting or dealing with us 
  • We strive to demonstrate our accountability by ensuring that all products and services comply with Shari'a principles, standards and relevant UAE laws and regulations. You can rest assured that the financial benefits and inherent risks of products and services will be explained to you in full by our staff
  • We respect your privacy and will deal with your personal information with the utmost discretion and confidentiality
  • We aim to provide you with full transparency in all our products and services to help you make informed decisions
  • Your dedicated Relationship Manager will explain processing time for each product or service
  • You will have convenient access to all products and services through our customer service centers 
  • We offer you easy channels for your feedback and complaints
  • We take your complaints very seriously and will deal with them as a matter of priority through a well established escalation process within our organization

WHAT WE EXPECT FROM OUR CUSTOMERS 

  • Please quote your reference number whenever you contact us 
  • Please always be courteous with our staff 
  • Please attend pre-scheduled meetings punctually and have all the necessary original documents with you where necessary 
  • To ensure our timely service, please respond to our queries promptly with complete and accurate information 
  • Please update your information through our website, fax, phone, Customer Service Unit, Call Center or by visiting our Branch 
  • We value your comments and suggestions to help us improve our services to you. We welcome your feedback through email / letter / telephone / online or in person 

 

Please take time to visit our website or send us an email with your feedback or simply visit our Branch for more information.

Website http://www.amlakfinance.com 
Email info@amlakfinance.com
Call Center 800 - 26525 (AMLAK)
Fax +971 4 4274502
Postal Address Customer Service Unit, Amlak Finance PJSC, P. O Box No. 2441, Dubai,  U.A.E
Our Location Amlak Head Office, Emaar Business Park, Building # 3, First Floor

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